GDPR & Privacy policy

Your personal data is collected and stored on an internet device. The device is secured by face recognition and password protected. Intelligent Touch (Denise Nash) has the only access to the device and passwords unless a client is signing their own form, then this access is supervised. All information collected is used for treatment purposes only. Your personal data will not be shared with any third party unless under mitigated circumstance where the law requires access to your data. Intelligent Touch takes every precaution in protecting your data and will with immediate effect notify you of the unlikely event of this policy being breached. Intelligent Touch has complete confidentiality and will not share any data unless a life or an individual is in a position of harm or serious risk. Intelligent Touch will delete your personal data every 7 years and will not use it for any other purposes other than stated above. 

When booking an appointment you consent for your data to be retained and used for the above mentioned purposes only and you understand why your personal data is retained and understand and agree to the above statement made by Intelligent Touch. 

You also understand that you still retain the right to:-

  1. My data to be deleted and/or destroyed
  2. To obtain a copy of my data stored
  3. To retain the information of any personal data shared
  4. Object to my personal data being stored at all 
  5. The right to have any amendments or corrections made where inaccurate

Who we are

My website address is: https://www.intelligent-touch.com.

Comments/ review 

When visitors leave comments/ reviews on the site, Google or any other booking software or social media I collect the data shown and may use it for advertising or promoting purposes. 

Media

If you upload images to the website, Google, booking app or any social media format, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

With your confirmed verbal consent, your images or videos taken during a treatment will be used for advertising and promoting material. They will be removed upon request and consent must be given from you for this purpose.

Contact forms

Your data within the contact form will not be intentionally shared with anyone else and will only be used for the intended purpose of gaining your information to book, amend or discuss your treatment options or booking. I will not send your information onto a third party.

Cookies

If you leave a comment on my site, Google page, booking format or social media platform you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. 

 

 

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who I share your data with

Personal data is collected and stored on internet devices. These devices are secure to the best of my knowledge. Intelligent Touch has the only known or intentional access to your data, any other known access will be supervised. All data and information collected is for treatment purposes only. Your personal data will not be shared with any third party unless under mitigated circumstance where the law requires access to your data. Intelligent Touch takes every precaution in protecting your data and will with immediate effect notify you of the unlikely event of this policy being breached. Intelligent Touch applies complete confidentiality and will not share your data unless you or an individual is in a position of immediate harm or serious risk. 

During a consultation you will have the opportunity to review most aspects of this policy regarding your personal information and data and I will sign where indicated with your consent to state your understanding and agreement. 

 

How long I retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Intelligent Touch will retain your data for 7 years and will not use your data for any other purpose other than for your treatments or as stated previously within this entire policy. 

Your personal and medical information will be reviewed and/ or updated either every 6 treatments or every treatment if treatments are 6 weeks or more apart or verbally if you frequently attend appointments alongside a repeat consult form. This is for your safety and to ensure all information is as accurate and as up-to date as possible. 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I are obliged to keep for administrative, legal, or security purposes.

You will still retain the right to:-1. Your data to be deleted and/ or destroyed other than required as stated above2. Obtain a copy of your data stored3. To retain the information of any personal data or information shared, the details of who this was shared with (if Intelligent Touch is legally allowed to) and the purpose of sharing your data4. You are able to object to your personal data to being stored at all 5. The right to amend or correct where any information held maybe incorrect 

Where I send your data

Visitor comments may be checked through an automated spam detection service.

Comments, reviews and feedback maybe publicly posted on the Intelligent Touch Facebook, Website, Google, page, Twitter feed and any other social media platform. If you do not wish for these comments to be shared, you may request removal or state so at the beginning.

Your contact information

Your contact information will not be shared with any other individuals or third parties other than for reasons stated previously within this policy. 

Additional information

How I protect your data

Your sensitive data (such as contact details and health information) will not be shared and i will take every action to ensure so.

During treatments, all of your data is stored on an electrical device. This is where your consultation form is stored. The device is password and face recognition protected. When other clients sign on this device, it will be on a form stored in a separate location and no clients will ever be unsupervised during signing. 

What data breach procedures I have in place

We will contact you with immediate effect. 

Liability

If you consent to this policy by not objecting with immediate effect it is at your own risk. When you sign or consent the signing on your behalf the privacy and GDPR policy during a consultation, you are approving to your own risks and understanding.

If this policy is breached by Intelligent Touch then the liability will lie with the company. 

Consultation and treatment disclaimer policy

During each treatment you will be expected to read or will have the client disclaimer explained to you. If you agree to the disclaimer, you will sign or consent to the signing on your behalf and this to show your agreement. 

The client disclaimer states the following:-

“I have answered all of the above honestly and/ or to the best of my knowledge and have been appropriately advised of any potential contra-indications as a result of massage therapy treatments.

 I fully understand that massage therapy does not and will not cure any conditions or ailments but can improve any symptoms or conditions of ailments. 

I understand that the service performed is with no obligation and is at my own discretion and/ or risk.The treatment plan has been explained to me and I hereby agree the risk I take by not communicating any discomfort or pain during or at any point within a treatment, and failure to communicate any discomfort waivers all liability of the therapist giving this treatment.

I can confirm that my personal and medical information for this session and on this treatment plan is accurate.

I understand and it has been communicated to me that if I have not had a patch test for the products being used and agree to proceed it is at my own risk. 

I take full responsibility if I have any physical or psychological reaction to any products or techniques used and I am happy and fully disclosed on the treatment techniques, process and products to be used.

You may be requested to sign an informed consent form if you are under medical supervision and still wish to proceed with a treatment after being advised of any contra-indications which may prevent or stop a treatment proceeding. 

After care policy 

You will be given an aftercare leaflet after your first treatment alongside a verbal discussion and verbal aftercare advice for any appointments following the initial appointment. 

You will always be given verbal advice. Your aftercare should always be taken seriously. You will have to fully understand all aftercare and home-care advice. If you do not understand, it is your responsibility to communicate so. If you do not communicate any lack of understanding, or do not exercise the aftercare advice given then all responsibility of the therapist is wavered. At the end of each treatment, your aftercare and home care advice will be given and if understood and agreed by yourself, then you will sign or will signed on your behalf with your verbal consent an aftercare advice slip which is stated as follows:-

“I have fully understood all aftercare advice given, I am happy with the advice provided. I understand that any contra-indications that occur by not following the advice is at my own risk and liability”.

Your safety and well-being is paramount. 

Testimonial agreement

If you leave a comment or feedback on the Intelligent Touch website or social media you are automatically agreeing to the following:-

The use of reviews from clients will be used for marketing, advertising and potential client review only. The clients name, potentially their location and comments will only be shown. I will not disclose any further information such as; full home address, date of birth, contact details such as telephone number, treatment type, medical and/ or personal/ confidential information. My client will retain the right to view, amend or remove their feedback or identity. Intelligent Touch confirms that they will always respect clients wishes and privacy. The client agrees to Intelligent Touch using their review/s for their marketing and potential client gains as per the above statement. The client consents to their name, location and review to be published publicly. If the client requests to alter their review/ comments, such as the removal of a name, location or entire review they will specifically request so in writing. 

You maybe asked to sign a form stating the above during a consultation. 

Patch Test Log

During a consultation you may be required to or request a patch test for a product to be used during a future treatment. This form will state the following:-

I confirm that I have had a patch test of the above product on the above mentioned date and on the above mentioned area. it has been explained by my therapist that if any reaction occurs, I must rinse immediately with warm, clean water and seek medical advice followed by advising my therapist. It has been explained by my therapist that if i do not communicate any reaction occurred it is at my own risk and liability. It has been explained by my therapist that any reaction caused by the product patch tested was at my own risk. I accept that it is my responsibility to monitor any response from any product patch tested. I confirm that by patch testing I am consenting to the future use of these products during my massage therapy treatment unless any reaction occurs or unless I state otherwise.

This form will either be signed by yourself or on your behalf with confirmed verbal consent.